Last updated: 26 August 2026
This policy explains how cancellations, returns and refunds work for orders placed on pixamon.quest. It should be read alongside our Terms and Conditions.
You can cancel or amend an order any time before it's been dispatched. Contact us at support@pixamon.quest as soon as possible and we'll make the change or cancel the order for you. Once an order has been dispatched, it can no longer be cancelled or amended; if you no longer want the item, it will need to be sent back to us as a return under section 2 below.
You can return an item within 30 days of the date it was delivered. To be eligible, the item must be unused and in the same condition it was delivered in, including its original packaging, sleeve or slab. Contact us at support@pixamon.quest first to start a return; please don't send anything back before you've heard from us, as we won't be able to process a return we weren't expecting.
Once we've confirmed your return, we'll give you the address and any packing instructions to send the item back to. Please use a tracked shipping method and hold on to the tracking number until your return is confirmed as received, as we can't process a return we can't verify was sent. Unless the return is because an item arrived damaged, faulty, or not as described, return shipping costs are your responsibility.
Once we've received and checked the returned item against section 2 above, we'll process your refund to the original payment method. Let us know at support@pixamon.quest if you haven't heard from us or seen a refund within a reasonable time of us confirming receipt.
We aim to get orders out promptly, but once a parcel is with the shipping carrier, delivery times are outside our control. Pixamon Quest isn't liable for any costs, losses or damages resulting from a delayed delivery, including delays caused by the carrier, customs, or circumstances beyond our reasonable control. See our Shipping Information page for expected delivery times.
Nothing in this policy limits any guarantee, right or remedy you have under the Australian Consumer Law that can't lawfully be excluded. See clause 12 of our Terms and Conditions for details.
Questions about a cancellation, return or refund? Reach out at support@pixamon.quest.